Return & Refund Policy
1. Eligibility for Returns
- Returns are accepted only for products that are unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
- Return requests must be made within 7 days of delivery.
- Items that show signs of wear, stains, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
- Jeans that have been worn, washed, or altered (e.g., hemming or resizing) are not eligible for return.
- Products purchased during clearance sales or special promotions may not be eligible for return unless defective.
3. Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or wrong product, you must notify customer support within 48 hours of delivery.
- Clear photos or videos of the product and packaging are required for verification.
- After approval, a replacement or refund will be processed.
4. Return Process
- To initiate a return, contact customer support at sales.denimindustry@gmail.com with your order details, reason for return, and supporting images if applicable.
- Once approved, return instructions will be provided.
- Products must be securely packed to avoid damage during transit.
5. Return Shipping
- Customers may be responsible for return shipping charges unless the product is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error from our side.
6. Refund Process
- Refunds will be initiated after the returned product is received and inspected.
- Approved refunds will be processed through the original payment method.
- It may take 7–14 business days for the refunded amount to reflect, depending on your payment provider.
7. Exchange Policy
- Exchanges are subject to product availability.
- If the requested size or product is unavailable, a refund will be issued.
- Only eligible items meeting return conditions can be exchanged.
8. Important Notes
- Slight color variations may occur due to lighting or screen differences and are not considered defects.
- Customers are advised to check size charts carefully before placing an order.
9. Contact Support
- For any return, refund, or exchange-related queries, please contact:
- sales.denimindustry@gmail.com