Shipping Policy

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons or high demand, processing times may be slightly delayed.

2. Shipping Time

• Standard delivery typically takes 3–7 business days, depending on your location.
• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or remote area accessibility.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order value.
• Free shipping may be available on selected orders or promotional offers.

4. Order Tracking

• Once your order is shipped, a tracking number will be shared via email or message.
• You can track your order until it is delivered.

5. Delivery Issues

• If your order is delayed, lost, or marked as delivered but not received, please contact customer support for assistance.
• We will coordinate with the courier partner to resolve the issue as quickly as possible.

6. Incorrect Address

• Please ensure that the shipping address and contact details are accurate at the time of placing the order.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.

7. Damaged Packages

• If your package arrives damaged, please record an unboxing video and take clear photos.
• Report the issue within 48 hours to customer support for resolution.

8. Contact Support

• For any shipping-related queries or assistance, please contact:
• sales.denimindustry@gmail.com